Information management services delivered by Toll

Information Management

Providing you with design, imaging and electronic management solutions for your forms and documents.

We offer our customers a comprehensive range of information management services to support their business processes. We can manage all of your electronic imaging, archiving and management, design your documents and forms and provide you with a fully digital mailroom. We also offer data warehousing services.

We can rapidly transform your paper-based documents into streamlined electronic communications.

Our imaging service is designed to quickly eliminate the hassle and cost of managing your paper archives. We will collect your documents and files, scan them in our secure facilities and return them to you electronically, as an image. You’ll then be able to search for and retrieve them using index fields that we generate as part of the process.

We can bridge the gap between traditional paper-based documentation and electronic communication, carefully integrating these images into your document supply chain.

We’ll manage all activities from secure document collection to dispatch of the imaged product. And we undertake rigorous security checks to ensure your documents and files are kept secure and private at all times.

Our scanning & imaging services include:

  • multi-channel capture (web, email, fax and paper)
  • intelligent document scanning with mixed formats, sizes, orientation and colours (including bi-tonal)
  • archiving electronic documents into an indexed searchable database
  • Intelligent Document Recognition (IDR) - automated data extraction
    • Optical Mark Recognition (OMR) - registration of mark sense objects, for example bubbles, tick boxes
    • Optical Character Recognition (OCR) - recognition of machine-printed text
    • Intelligent Character Recognition (ICR) - recognition of hand-written text
    • Barcode Recognition - recognition of many types of barcodes
  • Key From Image (KFI) data verification and data validation
  • Web Services Integration and Secure File Transfer Protocol (SFTP)
  • audit reporting and tracking

Why use Toll’s scanning & imaging services?

  • We’re highly experience in proving scanning and imaging services - we currently manage over 50 million documents per year including key finance and administration documents, customer applications, sales orders, registrations and surveys.
  • We use the latest high speed production scanners resulting in high quality images.
  • Using one vendor provides the end-to-end process with no middlemen or third parties.
  • Our service is secure and reliable with strict adherence to Toll Group security policies and procedures.
  • We use leading Intelligent Document Recognition (IDR) technologies to automate document indexing.
  • We have imaging centres in New South Wales, Victoria, Queensland, South Australia and Western Australia.
  • Improved efficiency.
  • Our document imaging solution is cost-effective.
  • We provide comprehensive reporting and auditing of the job status.
  • You are covered by our disaster recovery and business continuity plans.

Consult with one of our document supply chain experts - we’ll design a service for you that meets your document scanning and image archive goals.

Where we operate

We provide our scanning and imaging services to customers across Australia.

We can provide you with scanning and intelligent data capture for all your documents, transforming them into digital format.

Let us transform all your documents to digital format, intelligently capturing your content for future search and retrieval -we’ll then providing the images and data back to you in a format of your choice for retrieval on the web, CD,  DVD or other media formats.

Our Imaging for Archive solution delivers the following benefits:

  • reduced storage and retrieval costs
  • improved business efficiency
  • improved security and access control over records
  • maximise potential of Enterprise Content Management (ECM) solutions
  • archival preservation of historically significant records
  • improved customer satisfaction as a result of instant access to information
  • disaster recovery / business continuity for vital company records

Our services are used across many industry sectors including:

  • Banking and finance
  • Retail
  • Government
  • Education
  • Manufacturing

Where we operate

We offer document imaging services to customers across Australia.

We can assist you to turn your paper based documents into smart electronic digital assets.

Imaging for business process enablement allows organisations to benefit from the capture and classification of documents at the beginning of a business process to improve the efficiency and effectiveness of inbound document processing.

We can scan your documents, intelligently recognise and capture objects such as text, callouts and check boxes and perform Key From Image, validation and verification procedures to ensure document data is highly accurate.

Document data is extracted by our systems and converted to a format that can be routed to your finance, enterprise resource planning (ERP) or customer relationship management (CRM) systems for straight-through processing.

You can elect to access and store your documents in our hosted content management solution and integrate these documents into your standard business processes with the knowledge they are secure and safe in our data centres.

Our business process enablement service includes

  • multi-channel capture  (web, email, fax and paper)
  • Intelligent Document Recognition (IDR) – automated data extraction
    • Optical Mark Recognition (OMR) – registration of mark sense objects, e.g. bubbles, tick boxes
    • Optical Character Recognition (OCR) – recognition of machine-printed text
    • Intelligent Character Recognition (ICR) – recognition of hand-written text
    • Barcode Recognition – recognition of many types of barcodes
  • exceptions management and straight-through processing (STP)
  • Key From Image (KFI) data verification and data validation
  • Web Services Integration and Secure File Transfer Protocol (SFTP)  
  • comprehensive business process management (BPM) and case management (CM)

Why use our business process enablement service?

  • As your single partner, we can provide end–to-end management of the business process.
  • We use leading and latest versions of Intelligent Document Recognition (IDR) technologies to automate processes.
  • Gain improved visibility and control over your business processes with our reporting and BPM tools.
  • We have developed highly scalable and cost-effective products and solutions.
  • You gain improved efficiency and cost effectiveness.
  • Our processing areas are monitored by CCTV and security guards.
  • We are securely networked  - we’re certified to connect to Australian Defence restricted network.
  • You are covered by Toll’s Disaster Recovery and Business Continuity Plan.
  • You are supported by dual data centres (located in Australia) for redundancy – minimising service interruptions.
  • We currently manage over 50 million documents including key finance and administration documents, customer applications, sales orders, registrations and surveys per year.

Consult with one of our document supply chain experts - we’ll design a service for you that meets both your inbound communications and organisational goals.

Where we operate

We offer document images services to customers across Australia.

We can design specific-purpose documents and forms for a multitude of tasks including surveys, competitions and exams.

We’re experienced in incorporating behavioural, psychological and technical factors into the design to optimise both the effectiveness and efficiency of information communication.  You have the option of working with paper based, screen based or internet forms, depending on your capture audience.

When your forms have been completed by your applicants, we can scan them or otherwise capture the data, dispatch the results to you and archive the results into an online searchable database.

Our suite of services includes:

  • designing your forms
  • collecting your completed forms
  • scanning or otherwise capturing the data
  • dispatching the forms or results to you
  • archiving the forms into a searchable indexed database

Why use our services?

  • We’re highly experienced in designing effective, easy to complete forms that follow a logical flow of information and reduce the potential for errors.
  • You benefit from improved efficiency and cost effectiveness.

Where we operate

We offer our document and form design services to customers across Australia.